Revolutionizing Unified Communications: The Impact of AI on Managed Collaboration Services

AI is evolving unified communications services

Unified Communications as a Service (UCaaS) has become essential for businesses seeking to manage and utilize communication across various channels more streamlined and efficiently through VoIP, messaging, video conferencing and other collaborative tools. Now, more prevalent than ever, artificial intelligence (AI) is dramatically reshaping how these services function, making them faster, smarter and more intuitive. … Read more

Benefits of Mass Notification Systems for Education Industry

teacher-mass-notification-system-messaging

According to a 2020 security study, nearly 75% of education and healthcare organizations recognize the need to have multiple alert and communication systems to meet the complex interconnected web of school security access, notifications and general messaging. When was the last time you assessed your school or district’s mass notification capabilities? If you’re looking to … Read more

Important Compliance Updates to Kari’s Law and Ray Baum’s Act

This is an important reminder about upcoming changes to the Ray Baum’s Act (1/6/22) and a refresher on Kari’s Law, both regarding your phone system and liabilities related to 911 calling. We recommend you take a brief three minutes to review the attached video, which highlights the changes and dates they go into effect. This … Read more

The Benefits of Unified Communication for Education

boy working on school work while video conferencing

Collaboration technology has changed the education sector as we know it. We already know the internet has altered how people consume information, but the pandemic has shed light on the interconnectivity of educational opportunities and how the latest technology has allowed teachers and students alike to overcome the challenges of distanced learning. The pandemic shifted … Read more

The Important Components of UC

remote worker using unified communications

Collaboration tools can elevate the way teams communicate at the office, at home, remotely and anywhere in between. Global enterprises have invested in unified communications (UC) solutions for years to manage and optimize disparate teams. Small and mid-size businesses, however, are just now seizing the power of a comprehensive toolset made up of various communication … Read more

Improve Customer Service and Lower Costs with UCaaS

Unified communications (UC) allow you to bring together different forms of communication tools into one solution. Selecting the right unified communication solution will help your business give clients faster, more efficient service—and enable your employees to work more collaboratively by integrating communications into important applications and processes. Combining telephony (fixed-line, mobile or VoIP systems), email, … Read more

A Collaboration Solution for Your Remote Teams

By now, most of us that were forced out of our office buildings a year ago have appeared to have mastered the art of working remote. But that doesn’t necessarily mean there isn’t room for improvement. With research projecting that 25-30% of the global workforce will be working from home multiple days each week by … Read more

New Year, New Tech: HP Dragonfly

HP Elite Dragonfly

Image by HP For many around the world, the global pandemic has caused a lasting shift to remote working. According to a recent survey by Upwork, one in four Americans will be working remotely in 2021. It is also projected that 36.2 million Americans will be working remotely by 2025, which means how we work … Read more

5 IT Trends Likely to Stick Around Long After COVID-19

Learning the ropes of his industry through first-hand experience

The COVID-19 pandemic has demonstrated how necessary digital technology and transformation is for allowing business and personal life to continue and will have a long-term impact how we all more forward from here. Remote work and social distancing have heightened our dependence on technology and accelerated trends in IT. While we hope much of the … Read more