Cybersecurity incident response support
When risk becomes reality
When a cyber incident occurs, our team springs into action to identify the quickest path to resolution, whether you have a cyber insurance policy or not.
Our objective is to restore your business operations swiftly, minimize downtime and ensure a rapid return to normalcy.
Incident response and remediation services
Swift Recovery with Incident Response and Remediation
At Computer Solutions, we understand that time is critical when a cyber-attack occurs. Our Incident Response and Remediation Services are designed to restore your IT services efficiently while minimizing disruption to your business. Whether it’s a ransomware attack, unauthorized access or another security incident, we provide comprehensive support to help your organization recover and fortify its defenses.
Let Computer Solutions be your trusted partner in navigating the complexities of incident response and remediation. With our expertise, you can confidently recover from incidents and emerge stronger than ever.
Containment: We act swiftly to isolate affected systems and prevent the spread of malicious activity across your network.
Eradication: Our experts identify and eliminate threats, removing malware, unauthorized access points and any residual vulnerabilities.
Recovery: We work to restore your IT infrastructure to full operational capacity, ensuring data integrity and system functionality are prioritized.
Post-Incident Activities: Following resolution, we provide detailed incident reports and recommendations to strengthen your security posture and prevent future incidents.
Systems Engineers for restoring critical IT infrastructure.
Network Engineers to secure and stabilize your network operations.
Collaboration Engineers to ensure seamless communication during and after incidents.
Incident Commanders to lead response efforts and coordinate actions across teams.
Take control of your cybersecurity incident response today
Don’t let a cyber-attack catch you off guard. Contact Computer Solutions for expert Incident Response and Remediation Services and ensure your organization is equipped to recover quickly and effectively. Schedule a consultation or contact our Incident Response team to learn how we can safeguard your business during critical moments.
Develop an IR plan you can trust with IR tabletop solutions
Computer Solutions offers specialized Incident Response (IR) Tabletop Services designed to bolster your organization’s readiness to handle cybersecurity incidents. By simulating real-world attack scenarios, our experts help validate and refine your security posture while preparing your team for effective response and recovery.
Comprehensive incident response tabletop process
Our IR Tabletop Services follow a structured approach, leveraging the CISA Tabletop Exercise Packages—widely trusted by military, government, education and business sectors. Here’s what the process entails:
Planning meetings
Collaborating with your key planning stakeholders, we align the tabletop exercise with your organization’s unique environment and operational priorities.
Interactive tabletop exercise
Participants, including your identified resources, will engage in a facilitated exercise simulating a cybersecurity incident. This step challenges and evaluates your incident response capabilities in real-time.
Post-exercise analysis
After completing the exercise, we host a post-event review meeting, providing detailed feedback and recommendations.
Deliverables and key benefits
Let Computer Solutions help you turn your security plans into practiced, actionable strategies, ensuring your organization is always one step ahead of cyber threats.
Post-Exercise Report
Receive a thorough report detailing findings from the exercise, improvement opportunities and actionable remediation plans.
Enhanced Security Awareness
Gain critical insights into vulnerabilities and validate your security posture in the face of potential threats.
Roadmap for Continuous Improvement
Develop a tailored action plan to address gaps and improve strategic and tactical responses.
Cyber security threat categories
Our team can assist you with any of the following types of attacks or breaches.
Personally Identifiable Information (PII)
Our team swiftly restores and secures PII data post-breach, ensuring business continuity and relentless data protection.
Ransomware & Extortion
We provide immediate incident response for ransomware attacks, focusing on data recovery and system restoration.
Protected Health Information (PHI)
Our team seamlessly implements new hardware and software solutions while enhancing security protocols to prevent the reoccurrence of PHI breaches.
Malware & Phishing Attacks
In response to malware and phishing threats, we conduct comprehensive reviews of user accounts and access permissions, rebuild email networks and implement strict measures to prevent hacker exploitation.
Unauthorized Access Attacks
Our consulting team responds swiftly to unauthorized access incidents, employing advanced incident response plans to restore system integrity and bolster security.
Distributed Denial-of-Service (DDoS) Attacks
We initiate countermeasures, including traffic filtering, rate limiting and traffic rerouting, to mitigate the impact of DDoS attacks and swiftly restore normal service operations.
Personally Identifiable Information (PII)
Our team swiftly restores and secures PII data post-breach, ensuring business continuity and relentless data protection.
Ransomware & Extortion
We provide immediate incident response for ransomware attacks, focusing on data recovery and system restoration.
Protected Health Information (PHI)
Our team seamlessly implements new hardware and software solutions while enhancing security protocols to prevent the reoccurrence of PHI breaches.
Malware & Phishing Attacks
In response to malware and phishing threats, we conduct comprehensive reviews of user accounts and access permissions, rebuild email networks and implement strict measures to prevent hacker exploitation.
Unauthorized Access Attacks
Our consulting team responds swiftly to unauthorized access incidents, employing advanced incident response plans to restore system integrity and bolster security.
Distributed Denial-of-Service (DDoS) Attacks
We initiate countermeasures, including traffic filtering, rate limiting and traffic rerouting, to mitigate the impact of DDoS attacks and swiftly restore normal service operations.
Not sure where to start?
A good first step for most organizations begins with risk and vulnerability testing.
Managed Network FAQ’s
Managed network services are a model in which a third-party provider, like Computer Solutions, assumes operational responsibility for designing, deploying, monitoring, and maintaining an organization’s network infrastructure. This covers LAN (local area network), WAN (wide area network), wireless access points, firewalls, routers and switches. Instead of relying solely on internal IT staff to keep the network running, businesses contract a managed services provider (MSP) to deliver defined performance outcomes, typically backed by a service level agreement (SLA) that specifies uptime guarantees, response times and escalation procedures.
If your systems are down right now, call 210-369-0397. This line puts you at the front of the queue. If it’s less urgent, or you’d rather send details in writing, submit a ticket through the security incident response form on this page and our team will follow up.
No. Our incident response services work the same way whether you have a policy or not. If you are insured, call your carrier early too. Many policies have notification deadlines or approved vendor lists, and we’ll work within your insurer’s requirements, not around them.
Our incident response process has four steps. First, we contain the problem, isolating affected systems so it stops spreading. Second, we find and remove whatever got in, whether that’s malware, a stolen login or a back door left behind. Third, once things are clean, we bring your systems back online and ensure your data is intact. Fourth and finally, you get a written report explaining what happened and what to fix so it doesn’t happen again.
Each person has a specific job. Systems engineers restore servers and critical infrastructure. Network engineers lock down and stabilize your network. Collaboration engineers get phones, email and video working so your staff can talk to each other and to customers. An incident commander runs the whole cyber incident response, so you have one person as your dedicated contact.
Our cybersecurity incident response team handles ransomware and extortion, malware and phishing, unauthorized access to accounts or systems, DDoS attacks that knock services offline and breaches involving personally identifiable information (PII) or protected health information (PHI). If you’re not sure what you’re dealing with, that’s normal. Figuring it out is part of our job, so call Computer Solutions anyway.
It depends on what happened. A single compromised email account might be sorted out in a day. Ransomware that hit your servers can take a lot longer, and the timeline often comes down to whether you have clean, recent backups. Once we’ve seen the scope, we’ll give you a realistic estimate and get your most important systems back up and running first.
Yes. After the incident is resolved, we put together a detailed report covering what happened, how it happened and what we recommend changing. It’s useful for your leadership team and your insurance provider, and it’s the starting point for making sure the same attack doesn’t work twice.
Think of it as a fire drill for a cyberattack. In a cybersecurity tabletop exercise, your key people sit down together, and we walk them through a realistic scenario, like ransomware locking up your file servers on a Monday morning. Everyone talks through what they’d do, who they’d call and what decisions they’d have to make.
People use the terms loosely. A tabletop exercise is a discussion-based incident response drill: your team talks through a scenario around a table instead of touching live systems. A hands-on drill has people actually carry out response tasks. For most organizations, a tabletop is the right place to start, because it shows you where the gaps are without disrupting anyone’s day.
That’s more common than you’d think, and it’s very fixable. We’d recommend starting with a cybersecurity risk assessment to perform a full audit of your systems. For a complete breakdown of the incident response plan process, you can read our blog here.
Our Partners
Resources
Has Your Business Outgrown Break-Fix IT? 7 Signs It’s Time for More
Computer Solutions is headed to the 10th Annual Cyber Security Summit! Join us and Rubrik for a Zero Hour event.
From Reactive to Resilient: Why Managed Cybersecurity Is No Longer Optional
Top data breaches of 2025 and lessons learned for the future
The Zero Trust Security Model: Why It Matters More Than Ever for Your Business
7 Warning Signs of a Data Breach and How to Respond
Want to learn more?
Our team can help.
