Most IT teams sign in to Meraki, Webex, Catalyst Center, ThousandEyes and the Cisco support site separately just to answer one question about their network. Many of those teams already pay for a better option without knowing it. At our recent event, Cisco IQ and Cloud Control, Wes Stevens, Cisco CCNP R&S and CCNA-Security Certified Enterprise Network Solutions Architect, and Travis Jones, Chief Innovation Officer at Computer Solutions, demonstrated two AI-powered Cisco platforms. One brings asset lifecycle management into a single place. The other does the same for day-to-day network operations.
Watch the recap now.
Here are the key takeaways:
- You’ve likely already paid for Cisco IQ. Cisco IQ comes with your Cisco service contract at no added cost. It is the next generation of Cisco CX Cloud and is now open to every customer. Sign in at iq.cisco.com with your Cisco.com (CCO) account, upload your service contracts, and your inventory fills in automatically. You don’t enter devices by hand, and you don’t install agents.
- One view of lifecycle, risk and support. Cisco IQ shows the following in one dashboard:
- Hardware coverage status
- End-of-sale and last-day-of-support milestones
- PSIRTs, CVEs and field notices, ranked by severity
- Certificate expirations
- Software versions
- Open TAC cases and RMAs
- An AI assistant trained on 40 years of Cisco expertise. Cisco has fed its design guides, hardening guides, best practices and field notices into the AI assistant. You can ask questions in plain language about inventory, software recommendations or device migrations. With higher support tiers (Basic, Standard and Signature), the assistant also gives step-by-step remediation guidance.
- Cloud and on-prem in one platform. Cisco IQ connects to Meraki, Webex Control Hub, Intersight, SD-WAN Manager and Catalyst Center. On-premises devices are covered by IQ Link, a lightweight VM that collects data from up to 50,000 devices over a secure tunnel. Cisco IQ collects only asset and configuration data. It does not collect PII.
- Cloud Control correlates alerts across every domain. Travis demonstrated Cisco Cloud Control, which is currently available on a limited basis through cloud.cisco.com. It combines several things in one platform with a single sign-in:
- An AI AssistantOne aggregated inventory
- One stitched-together topology
- One alert view
Cisco IQ and Cloud Control help IT teams move from reactive firefighting to proactive planning, and for now, both are available at no extra cost. As a Cisco Preferred Partner, Computer Solutions can help you activate Cisco IQ, connect your Cisco platforms and get the most from Cloud Control. We specialize in the design, deployment and support of all Cisco solutions, including networking, cybersecurity, data center and cloud and collaboration. See how your organization can benefit from these Cisco solutions.
