NetWatch™ managed IT infrastructure support and help desk services
Comprehensive IT help desk solutions
We provide help desk support to large and mid-size businesses and organizations to ensure your IT systems operate seamlessly. With NetWatch Managed Services, we offer proactive monitoring and management to identify and address potential issues before they impact your business, reducing downtime and boosting productivity.
Our dedicated IT help desk team provides expert troubleshooting and technical assistance, offering fast resolutions to keep your business operations on track. From managing day-to-day IT inquiries to resolving complex technical challenges, our help desk solutions are tailored to help busy IT managers or Chief Technology Officers (CTOs) supplement departments, gap-fill roles or co-manage IT services to their unique business needs. We also provide detailed reporting and analytics to give you visibility into IT trends and system performance, helping you make informed decisions for your organization.
Trust our team to deliver reliable, personalized managed IT service help desk solutions designed to keep your operations running smoothly and securely.
Our managed services approach
We understand that organizations of varying sizes and stages require different levels of managed IT support, whether in the banking and finance, K-12 and higher education, government and private sector or healthcare industry. That’s why we tailor our managed services to meet your specific needs. After selecting your level of support, we collaborate with you to determine the exact amount of assistance required and identify the most beneficial services. Whether your infrastructure is on-premise, cloud-based or hybrid, we seamlessly integrate our services into your IT operations.
Discovery
We collaborate with you to assess the scope and portfolio of services that best fit your business needs. This includes identifying team roles, resources and finalizing your service package.
Building a plan
We create a detailed plan outlining the processes and functions NetWatch will undertake as part of your IT department. We establish clear guidelines, standards and key deliverables.
Management
Our team works alongside your existing staff to implement the agreed-upon strategies and solutions, providing ongoing support as outlined in the previous phases.
We provide a comprehensive array of managed IT service solutions, from network management to cybersecurity and cloud solutions, ensuring all your IT requirements are fully addressed.
Experienced professionals
With more than 35 years of experience, our certified IT experts offer dependable and knowledgeable support tailored to your business needs.
High urgency support
Benefit from our continuous IT support, guaranteeing your systems remain operational around the clock, reducing downtime and preventing disruptions.
Tailored services
We deliver customized managed IT services that align with your unique business objectives, enhancing efficiency and promoting growth.
Help Desk Support FAQ’s
Managed IT help desk support is a proactive, subscription-based service where a dedicated team of technicians monitors your systems and resolves user issues on an ongoing basis, before problems escalate. Unlike break-fix IT, where you call someone only after something fails and pay per incident, managed help desk services provide unlimited support access, predictable monthly billing and continuous monitoring so issues are often resolved before your team even notices them. For businesses like the ones we support in Texas, this means faster resolution times, lower total IT costs and no surprise invoices.
Response times are defined in your service level agreement (SLA) and tiered by issue severity. Critical outages affecting business operations are escalated immediately, while standard requests are typically acknowledged within one business hour. Our NetWatch™ managed IT platform routes tickets automatically to the right technician based on issue type and priority, minimizing handoff delays.
Managed help desk support covers a wide range of day-to-day IT issues including password resets and account lockouts, software installation and configuration, email and Microsoft 365 troubleshooting, VPN connectivity problems, printer and peripheral support, hardware diagnostics, cybersecurity incident triage and network connectivity issues. For deeper infrastructure issues such as server failures or firewall configuration, our help desk escalates directly to senior engineers without requiring the client to open a separate ticket.
Computer Solutions offers both remote and on-site support depending on your service agreement. The majority of help desk issues, over 80%, are resolved remotely using secure remote access tools, which means faster resolution and no waiting for a technician to drive to your location. For hardware failures, physical installations or issues that cannot be resolved remotely, we dispatch certified technicians to your business.
Yes. Computer Solutions offers co-managed IT support, designed specifically for organizations that have internal IT staff but need additional capacity or specialized expertise. Your in-house IT team retains control of strategic decisions and sensitive systems, while our help desk handles the volume of day-to-day user requests that would otherwise consume their time. Co-managed IT is one of the most cost-effective ways to scale IT support without adding full-time headcount.
Managed help desk pricing is typically based on the number of users or devices supported, the scope of services included and whether on-site support is part of your plan. Computer Solutions offers customized pricing rather than one-size-fits-all packages, meaning you only pay for what your business actually needs. To get an accurate estimate, we recommend scheduling a free IT assessment so that our team will evaluate your current environment and provide a proposal tailored to your size, industry, and support requirements.
Yes. Computer Solutions serves clients across several regulated and specialized industries in Texas, including healthcare, banking and financial services, government agencies, education and professional services. Each industry has unique compliance requirements (HIPAA for healthcare, GLBA for financial services and CJIS for government) and our help desk team is trained to handle sensitive data appropriately within these frameworks.
Onboarding timelines vary based on the size and complexity of your environment, but most clients are fully onboarded within two to four weeks. The process begins with a free IT assessment where we document your existing infrastructure, user base, and support requirements. From there, we configure the NetWatch™ monitoring platform, set up ticket routing and provide your team with access to the support portal. A dedicated account manager oversees your onboarding and serves as your point of contact going forward.
Build a managed IT services contract to meet your needs
We specialize in providing exceptional managed IT support and help desk services to ensure your business operates smoothly and efficiently. Our dedicated team of experts is committed to delivering proactive, reliable IT solutions tailored to your organization’s unique needs. Explore our key areas of focus to see how we can help you achieve operational excellence.
Managed Security
Ensure your business remains secure with proactive network security strategies. Learn more about managed cybersecurity services »
Managed Data Center & Cloud
Leverage our expertise in cloud integration and IT infrastructure support. Learn about managed data center and cloud services »
Managed Networking
Ensure seamless connectivity with managed networking services for your business. Learn about network management services »
Managed Collaboration
Boost collaboration while maintaining security with our Unified Communications and Collaboration services. Learn more about managed collaboration »
Managed Security
Ensure your business remains secure with proactive network security strategies. Learn more »
Managed Data Center & Cloud
Leverage our expertise in cloud integration and IT infrastructure support. Learn more »
Managed Networking
Ensure seamless connectivity with managed networking services for your business. Learn more »
Managed Collaboration
Boost collaboration while maintaining security with our Unified Communications and Collaboration services. Learn more »
Already a NetWatch customer?
Log in to our customer portal to request support.
Our Partners
Resources
How AI Is Transforming IT Strategy, Security & Business Growth. And Why MSPs Are Essential Partners
Simplify Network Management with Juniper Mist AI
Achieving Cisco Gold Certification: A Milestone for Computer Solutions and Our Clients
Building Smarter Factories: How Industrial Networking Powers the Modern Manufacturing Floor
Why a Managed Network is Essential for Modern Businesses
Unlocking Value with Texas DIR Contracts: Why Choosing the Right IT Partner Matters
Ready to add managed IT support and services to your IT strategy?
Our team can help.
