Connect how, when and where your customers want with Contact Center as a Service. This cloud-based communication platform can enable you to better handle customer interactions and route customer inquiries through the proper channels faster. Our Solutions Architect, Richard Lucas, discussed the Webex CCaaS offerings and their advantages for businesses looking for a flexible customer service experience.
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Here Are the Top Takeaways:
Communication Channel Management
One platform with more than 10 channels. Rich messaging options across channels and cross-platform SDKs for Push/In-app
Integrations Set-Up & Management
Prebuilt CRM and CSSP integrations for inbound and outbound options with the ability to use once or reuse across flows
Intelligent Enterprise Control
Access to rich reporting and dashboards included flow analytics and custom reporting options
As a Cisco Master Collaboration Partner, Computer Solutions specializes in the design, deployment and support of all Cisco solutions. If you are looking to modernize and streamline the customer calling experience, Webex Contact Center as a Service may be the right fit for your organization. Get started today with a demo or learn more about our collaboration solutions.