The global managed services market is predicted to grow to $193 billion by 2019. This is based on a 12% growth rate year over year. Fueling this impressive level of adoption are several key factors that affect business owners and IT stakeholders.
Is your business growing rapidly? Your IT team may need additional, specialized support. We offer a full team of experts in specialized fields, from security and network engineers, to Cisco Unified Communications and desktop engineers at a fraction of what you would pay to hire any one of those experts.
Want to free up your IT personnel? We’ll handle the day-to-day tasks including troubleshooting and scheduled software updates/patches, so your team can focus on the big picture of keeping your technology up-to-date.
Don’t have an IT department at all? If IT isn’t part of your business and you just want your technology to work, we will take over everything from infrastructure design to networking and regular updates.
Why organizations demand Managed Services
The drivers for leveraging managed services can range from the desire to reduce costs to contracting with an outside party who can fill gaps in skill sets as well as provide top-notch security, uptime, and general peace of mind. These top drivers include:
- Improved security
- Proactive approach to IT problems
- Better uptime
- Gain access to newer technologies
- Cost savings over in-house IT
- Peace of mind
- Free internal staff for strategic work
- Tap into cloud solutions
- Lack of internal IT
- Handle remote office IT
Top 5 Drivers
1. Enhanced Security
Laptops, desktops, smartphones, applications, tablets, servers, operating systems, browsers, and wearable technology store and transmit sensitive data. They require the strictest security measures but it is a cat and mouse game as technology is ever-changing and new vulnerabilities are discovered constantly. Security incidents and high-profile data breaches occur daily and it is difficult for business IT Providers to maintain and leverage the latest technology to prevent malicious attacks.
However, MSP providers are designed to utilize the newest innovations in security to combat these threats. NetWatch constantly seeks out the best security products and thoroughly investigates their effectiveness to ensure our customers receive the very best protection. NetWatch is also a HIPAA certified managed service provider. Working with a HIPAA compliant IT solutions provider assures you that we comply with the latest PCI security standards.
2. Proactive Approach to IT Problems
We frequently hear “IT should just work.” A business doesn’t want to second-guess the reliability and speed of its network connection. Similarly, you don’t want to worry about the state of your IT environment throughout your day. Businesses choose to work with an MSP because we can provide 24x7x365 coverage. Services like RMM and our security suite detect potential disturbances and vulnerabilities, allowing you to resolve these problems before they develop into more critical threats.
NetWatch is a pro-active solution. We troubleshoot and remediate glitches or bugs before you notice a problem. By combining RMM intelligence with regular encrypted backups, cloud computing capabilities, and IT virtualization, we take the burden of properly managing and maintaining your IT environment.
3. Maximizing Uptime
Today, every business needs to prepare for emergencies such as power failures, security breaches, data loss, or other disasters which could damage their accounts and credibility. There’s a definitive need and expectation from end users for constant uptime and business continuity. By including BDR as part of your IT services, we act as a turnkey solution to ensure the safety of your precious data in any disaster situation. As a trusted MSP, it’s our role to help clients and prospects identify and prevent the kind of damaging impact a downtime event could have on their business. To avoid long-term downtime, businesses can leverage Netwatch to keep their IT systems running smoothly and efficiently, so you can focus on your core business operations. By outsourcing basic IT functions, businesses can maximize uptime and allocate their internal staff to focus on strategic projects and business activities that will help grow their business.
4. Access to Newer Technologies
Often, businesses have over-burdened IT staff with employees who may lack the skills and training necessary for maintaining their IT infrastructure. Our customers have recognized the value of working with an outside technical support team as having an extra team of IT experts to troubleshoot and remediate issues is tremendously helpful in maintaining a stable environment. Our customers also benefit from having access to the latest technology and business-grade solutions that maintain uptime and profitability such as remote monitoring and management (RMM), backup and disaster recovery (BDR), and cloud computing.
Furthermore, investing in the managed services business model tackles existing labor constraints. NetWatch can provide a virtual CIO (vCIO) in addition engineering support spanning the breadth of technology disciplines. Our vCIO can work with your organization to help you understand, prepare, and plan your technology needs thereby allowing you to scale your business at a consistent rate that works for you.
5. ROI/Cost Savings
Managed services provides greater cost savings. IT budgets consist of many items including hardware costs, software and network infrastructure costs, and maintenance costs. In addition, there are significant labor costs associated with hiring IT personnel that can effectively manage the technology in your environment. Often in high-demand, the cost to retain these individuals is often cost-prohibitive leaving businesses to hire resources that do not have the experience or certifications necessary in maintaining a complex environment.
With NetWatch, customers can more easily predict their IT costs on a month-to-month basis. We help businesses maximize employee productivity and satisfaction by enabling our customers to leverage their internal staff for specific internal projects and needs, while our team handles the day-to-day operations of their environment.