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Managed Services

Computer Solutions’ NetWatch™ Managed Services takes over the burden of systems and network maintenance in a cost efficient way with around the clock monitoring, on-site and virtual management, and improved system security.

Why NetWatch™ Managed Services?

NetWatch Managed Services removes the burden of technology management so you are free to focus on growing your business.

All our Managed Services customers are set up with NetWatch portal, an online guide to our services.

We will create user accounts and set permission levels for your account according to your needs. Users with administrative privileges can view and update all tickets for your organization. The portal also provides an account overview and reports, including the Executive Management Report that provides a summary of your supported devices, tickets, and availability.

We invest in our team members.

We provide ongoing training and a lighter-than-typical work load for the industry. This means that our engineers, architects, and technicians are at their best for every situation, and they plan on sticking around. We’ve been recognized as one of San Antonio’s Best Places to Work.

Contact our team when and how you want.

Your team can open a ticket in three different ways: email, phone, or through your customer portal. You can also use your portal to track the status of your case.

Your urgency matters, and you’re not just a number.

We set priority levels for every ticket and provide expected response times. Whether it’s an issue that significantly impacts your critical business operations or an issue that affects only a single user and poses no major threat, you know when to expect resolution.

Our team provides unmatched depth and a variety of expertise.

We have multiple engineers, architects, and front-line operations technicians on staff.

Choose your level of support.

Organizations of different sizes and life-stages need different levels of IT support.

GAP Fill

Is your business growing rapidly? Your IT team may need additional, specialized support. We offer a full team of experts in specialized fields, from security and network engineers, to Cisco Unified Communications, and desktop engineers at a fraction of what you would pay to hire any one of those experts.

Co-Managed IT

Want to free up your IT personnel? We’ll handle the day-to-day tasks, from troubleshooting to scheduled software updates and patches, so your team can focus on the big picture of keeping your technology up-to-date.

Managed Services

Don’t have an IT department at all? If IT isn’t part of your business and you just want your technology to work, we will take over everything from infrastructure design to networking and regular updates.

Create a personalized package that meets your needs.

Basic

Basic

An entry level monitoring solution designed to monitor your network devices 24/7 and notify you of faults and incidents.

IT

IT

Comprehensive IT management of your entire environment. Includes all other NetWatch services and designated supplementary services tailored to your needs.

End-User Device

End-User Device

Ensure your users can access your network anytime, anywhere. We’ll maintain your desktops, laptops, and other end-user devices.

Unified Communications

Unified Communications

Our talented team of Cisco certified engineers are well-versed in unified communications integration with all Cisco telephony services,  including Call Manager, Unity, and Presence.

Network

Network

Know what types of traffic are traveling across your network. Our extensive reporting and industry-standard management methods offer a detailed look into your network allowing you to maintain control of your environment.

Server

Server

Extensive support of Microsoft Active Directory, Exchange, and Windows Server infrastructures including physical and virtual environments, backups, and storage connectivity.

Network

Disaster Recovery

We utilize industry-leading managed backups and recovery technologies that minimize downtime and can recover your data in seconds. Our solutions integrate seamlessly within your environment and leverage the latest in security standards.

Network

Cloud Services

Our managed cloud solutions give you the freedom to be productive anywhere, anytime. Whether you need cloud security services, access to Microsoft applications, email archives, or hosted storage, we’ll make sure your team has access with our Cloud Services Infrastructure as a Service (IaaS).

Network

Security

Our IT security solutions can protect your environment against malware, viruses, and SPAM attacks with the best in breach detection. Harden your network against the most formidable threats through our firewall, Security Information and Event Management (SIEM) technology, and IPS/IDS monitoring and management.

Learn how NetWatch improved communication and decreased downtime for Guido Construction.Learn more

How can NetWatch Help Your Business?

With NetWatch Managed Services you have access to certified experts in a variety of technologies and a dedicated help desk with Operations Technicians ready to answer your call. Email us or call us at 210-369-0397 to get started.