Computer Solutions’ NetWatch™ Managed Services takes over the burden of systems and network maintenance in a cost efficient way with around the clock monitoring, on-site and virtual management, and improved system security.
NetWatch Managed Services removes the burden of technology management so you are free to focus on growing your business.
We will create user accounts and set permission levels for your account according to your needs. Users with administrative privileges can view and update all tickets for your organization. The portal also provides an account overview and reports, including the Executive Management Report that provides a summary of your supported devices, tickets, and availability.
We provide ongoing training and a lighter-than-typical work load for the industry. This means that our engineers, architects, and technicians are at their best for every situation, and they plan on sticking around. We’ve been recognized as one of San Antonio’s Best Places to Work.
Your team can open a ticket in three different ways: email, phone, or through your customer portal. You can also use your portal to track the status of your case.
We set priority levels for every ticket and provide expected response times. Whether it’s an issue that significantly impacts your critical business operations or an issue that affects only a single user and poses no major threat, you know when to expect resolution.
We have multiple engineers, architects, and front-line operations technicians on staff.
Organizations of different sizes and life-stages need different levels of IT support.
Your IT team may need additional, specialized support. We offer a full team of experts in specialized fields, from security and network engineers, to Cisco Unified Communications, and desktop engineers at a fraction of what you would pay to hire any one of those experts.
We’ll handle the day-to-day tasks, from troubleshooting to scheduled software updates and patches, so your team can focus on the big picture of keeping your technology up-to-date.
If IT isn’t part of your business and you just want your technology to work, we will take over everything from infrastructure design to networking and regular updates.
An entry level monitoring solution designed to monitor your network devices 24/7 and notify you of faults and incidents.
Comprehensive IT management of your entire environment. Includes all other NetWatch services and designated supplementary services tailored to your needs.
Extensive support of Microsoft Active Directory, Exchange, and Windows Server infrastructures including physical and virtual environments, backups, and storage connectivity.
Ensure your users can access your network anytime, anywhere. We’ll maintain your desktops, laptops, and other end-user devices.
Know what types of traffic are traveling across your network. Our extensive reporting and industry-standard management methods offer a detailed look into your network allowing you to maintain control of your environment.
Everyday brings a new set of security concerns. Let our experts protect your environment against malware, spyware, viruses, and SPAM attacks. We administer software updates and industry standard antivirus protection to prevent malicious attacks.
Our talented team of Cisco certified engineers are well-versed in all Cisco telephony services and Unified Communication applications including Call Manager, Unity, and Presence.
Harden your network against the most formidable threats through our IPS and IDS monitoring and management. Through our Security Information and Event Management (SIEM) technology, we provide real-time analysis of security alerts generated by your network hardware and applications.